Hotel features
Hotel features

Covid-19

It has been a strange, difficult and life changing time for all of us over the past few months. We closed our doors back in March and have been adjusting to the new “norm” and making preparations to reopen safely.
We are pleased to announce that we will be welcoming guests from Saturday 29th August 2020.

We have followed the official guidance from the UK government and have had to make a few changes to ensure that both you and our team stay safe. We have reviewed and amended our policies and processes to ensure we comply with the government’s Covid-19 safety guidelines. Our small team will be fully versed on our new procedures and standards.
Please note that our Covid-19 safety measures are in accordance with the latest UK government guidelines and these are updated frequently. Please review this page for the latest information.

RE-OPENING
We plan to reopen on Saturday 29th August 2020. Please email or call to enquire about availability or if you want to make a reservation. We have special rates available from August 2020 to February 2021.

CANCELLATION POLICY
Our usual cancellation policy is 7 days. However, under current circumstances, we understand that it may be difficult to plan anything with certainty, so we have reduced the cancellation notice period to 48 hours until 31st October 2020.Please email or call to let us know if you need to cancel your reservation 48 hours prior to date of arrival.

SOCIAL DISTANCING
We will be following the fundamental government rules on social distancing. We will mark out 2 metre intervals in common areas, and where this is not possible, 1 metre intervals. There will be signs around the hotel reminding guests to maintain safe distancing from anyone outside of your party while moving through the common areas. Please do not pass other guests on the stairs. We expect all our guests to adhere to these rules for everyone’s safety. Unfortunately, this means that we will not be able to assist you in carrying your bags or holding open doors. Our hotel entrance area and area outside the reception has limited space, so if we are serving a guest at the reception, please wait at least 2 metres away until we can help you. This may mean waiting on the front doorstep or the street outside, if you are wanting to check in. We appreciate your understanding.
We will leave your registration form in your room for you to fill out when you arrive. You can then leave this outside reception when it is convenient for you. We will also leave your (cleaned) room key in your room. Please keep this safe with you until check out.
All rooms have phones so once you have arrived, someone at reception will tell you where your room is and let you get settled in. We can then welcome you over the phone.
Please call reception the day before you are checking out, so that a convenient time can be arranged to sort out payment.

MASKS
Please remember to bring a face mask with you for your stay. It is mandatory to wear a face mask when you go into any shop and on public transport (the Underground/Tube, buses and trains) as well as taxis. We also require you to wear a face mask while passing through common areas of the hotel. It is also common to wear masks when in other public spaces.

HAND SANITISER AND HAND WASHING
There will be a hand sanitiser station on the ground floor entrance area (wall mounted with an automatic no-touch sensor).* Please use the hand sanitiser to clean your hands on entering the hotel and at various other times while passing through*. As we are all aware, regular thorough hand washing is a vital part of Covid-19 control – so please remember that hand sanitiser is only a substitute when proper hand washing with soap and water is not available.
Our team will be regularly washing their hands throughout the day.
There will be signs around the hotel to remind you to wash your hands regularly and/or use hand sanitiser.
Please catch all coughs and sneezes into a tissue and place it safely in a bin and then wash your hands.

CHECK IN
When you arrive, please press the bell and wait for someone to buzz you in. If we are serving someone inside, we will ask you to wait outside until it is clear for you to come in.
Once you enter please use the wall mounted hand sanitiser to clean your hands.
We require you to wear a face mask while passing through common areas of the hotel.
Someone will be at reception to welcome you from a safe 2 metre distance. (There will be safe intervals marked out on the carpet and signs around the hotel reminding you to keep a safe distance from other guests and staff). Our staff will have a mask on and possibly a face shield or visor. Rest assured, although our smiles will be covered, we will be very pleased to welcome you!
We will leave your registration form in your room for you to fill out when you arrive. You can then leave this outside reception when it is convenient for you. We will also leave your (cleaned) room key in your room. Please keep this safe with you until check out.
All rooms have phones so once you have arrived, someone at reception will tell you where your room is and let you get settled in. We can then welcome you over the phone.
Once a guest has checked out, we will leave the room thoroughly cleaned with adequate ventilation for an hour before a new guest can check in.

CHECK OUT
Please call reception the day before you are due to leave so that a convenient time can be arranged to sort out check out and payment. In this way we can arrange staggered check outs of all our guests and avoid congestion in the reception area.
For the current time we will not be able to store your luggage.

VISITORS
Guests will not be allowed any visitors in the hotel.

CLEANING
Our housekeeper will be following enhanced cleaning procedures for all rooms and bathrooms as well as common areas especially high-touch points such as banisters, door handles and light switches.
We will keep most, if not all windows open as much as possible to allow adequate ventilation of the hotel. We would appreciate if you can keep your room window open for periods of time during the day when you are in your room.
Our cleaner has a designated area to change before and after working and will be using appropriate personal protective equipment such as masks, gloves and face shields/visors.
All linen and towels are managed by an external company who have strict safety procedures in place for collecting, washing and delivering laundry. Anything which cannot be washed in a machine will be temporarily removed from your room.
Once a guest has checked out, we will leave the room thoroughly cleaned with adequate ventilation for an hour before a new guest can check in.

HOUSEKEEPING DURING YOUR STAY
We will not routinely carry out our usual daily housekeeping of your room during your stay. However, if you would like fresh towels or extra tea/coffee sachets please call reception. If you would like your room serviced, please let reception know the night before and we will ensure your room is made up. This will obviously be done while you are out of your room.

FRUIT BASKET
Our usual fruit baskets for breakfast will be made up as normal (using safe hygienic practices) but instead of placing them in your room, we will leave them outside of your room. Please let us know if you do not require this basket.

WATER MACHINE
We have removed all disposable cups from our water machine in the entrance area. However, please feel free to fill your own bottles.

AIR-CONDITIONING
All rooms have air-conditioning. Please let us know prior to your arrival or when you arrive if you would like the remote for the A.C.

HAIR-DRYERS
We have hair-dryers for guests to borrow -please let us know prior to your arrival if you would like one, and we will put it in your room.

LAUNDRY SERVICE
We will not be currently offering a guest laundry service.

OUR TEAM AND COVID-19
Our small team will carry out routine daily health checks including temperature checks and chats to make sure they are healthy and happy to come to work. If any member develops any symptom of Covid-19, they will not be allowed to work. If they develop symptoms at work, they will immediately self-isolate and appropriate actions will be taken.

GUESTS AND COVID-19
We must ensure that all of our guests are not a risk to other before coming to the hotel. We will call or email you 48 hours prior to arrival to ask you to complete a simple Covid-19 health check, in order to confirm you do not have any symptoms. Each member of your travelling party must complete the health-check.
In addition, please do not come to the hotel if you are feeling unwell or anyone in your household is unwell or has any Covid-19 symptoms or has tested positive for Covid-19 within the last 2 weeks.
If you start to feel unwell during your stay or start to show any symptoms of Covid -19 (including a temperature, dry cough, loss of taste or smell) please remain in your room and let us know by phone, so we can make a plan to manage the situation. Do not come into the common public areas of the hotel as it is imperative that you do not come into contact with anyone else to limit the spread.

VULNERABLE AND AT-RISK GUESTS
We do not recommend that any guests who are medically vulnerable or at high-risk, book at out hotel. This is because, despite all our efforts we cannot guarantee your health safety.

THE LOCAL AREA
Many local shops and restaurants have started to re-open and they all have safety measures in place.
The streets surrounding us are not generally busy so you will be able to walk around while maintaining social distancing. There are visible markers around to remind you to maintain safe distances between people and hand sanitising stations are located at regular intervals.

PUBLIC TRANSPORT
Face masks are compulsory on all public transport and you should maintain 2 metres between yourself and others. Services are running as usual.

TAXIS
Black taxis and pre-booked taxi services are running as normal, but it is compulsory to wear a face mask.

Having read the above, we hope that you have found all the information you require. Please do not hesitate to contact us if you have any further questions.

We look forward to welcoming you to Cherry Court Hotel!